Shipping

We’d love to hear from you.

When will my order ship?
Orders will be shipped from Hong Kong warehouse within 2 business days of purchase.

What is the delivery cost?
China, Hong Kong, Taiwan, Macau: 
FREE shipping 
Estimited 2-4 working days

International Standard Shipping: 
FREE international shipping with minimum purchase of HK$2000 and above. 
HKD $200 shipping fee for orders under $2000. 
Estimated 7-15 working days

*In some occasions packages may be delayed due to custom clearance and public holidays.

Can I track my order?
Delivery tracking number will be sent with an email confirmation once your order is shipped. Please allow up to 48 hours for tracking to activate.

Do I have to pay customs, taxes and duties?
Yes. You may be charged for taxes, duties or related customs fees once your package passes through customs in your destination country. VIA cannot control and is not responsible for these charges. Payment of these charges is the responsibility of the recipient. For further details of charges, please contact your local customs office.